Undelivered!

I ordered a hamper for my brother in Maryland, for Christmas. I ordered it online from a firm in Scotland, and it was full of good old English Christmas goodies, like Scottish shortbread, English Christmas pudding, Christmas cake, marmalade, and tea!

I ordered it on November 16th, and as you could stipulate a day for arrival, asked for it to be delivered on December 15th, just in case the family were going away for Christmas.

When my brother rang on Christmas day, I asked him about the hamper. It hadn’t arrived. So I emailed on Boxing Day, using the email form supplied on the site.

No response. I then rang on New Year’s Eve, and spoke to a young woman who promised faithfully to look into it and ring me back.

She didn’t.

I emailed again, using the same form – no response.

I rang twice on Tuesday of this week, but the phone wasn’t even answered. After around ten minutes it just cut off – no answer phone.

I rang again yesterday and amazingly, actually got through. I spoke to a young man who informed me it hadn’t been processed for some unknown reason.

“Hah!” I said. “I want my money back.”

“We can still deliver,” he said.

“What? Half way through January with a Christmas hamper?”

“No, no, we’ll change it. We’ll make it suitable.”

“I want my money back,” I said.

So he promised to reimburse me.

I await the return of my money with interest. Some hopes of that!